Whiteknights Satisfaction Survey

Whiteknights Indoor Bowls Club

Members’ Satisfaction Survey Feedback

Analysis of the members’ feedback from the January Satisfaction Survey revealed four areas which received the greatest number of adverse comments:

The Club’s crowded bowling schedule; Requirement to further improve knowledge of Directors & Bowling Committee; Catering; Improvements to ladies and gents changing rooms. In this communication we review one of these four areas.

 

Improvements to ladies and gents changing rooms

Member Feedback

Members mentioned that the lockers in both gents and ladies changing rooms are badly worn. They reminded us that management had committed to purchasing new lockers to replace those that needed updating.

 

Considerations

The Club management is fully committed to upgrading the ladies and gents changing rooms including new lockers where required.

It should be appreciated that this is a major undertaking since there are a total of 900 lockers in both changing rooms.

 

Action plan

  • Decoration of ladies changing room.

  • Commence rolling locker replacement programme:

    • Priority will be given to gents changing room owing to bad condition of their lockers.

    • Pursue any possible grants that may be available.

    • First phase to be completed by end of September 2018. This represents a minimum of 30% of lockers in the gents changing rooms.

    • Second phase to commence summer 2019.

  • Carpet in gents changing rooms to be replaced on completion of second phase.

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We greatly appreciate your input and continued support. If you have any additional comments on our action plan for improvements to ladies and gents changing rooms please speak to Andy Knapper or Club Chairman Edna Orchard on 0118 9731067

                                                                                                                                                                                               

AEH April 2018

 

The results are published below.